Terms and Conditions

Welcome to Natural Lush – your destination for all things beauty, wellness, and wholesale! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions:

1. Use of Website

You must be at least 18 years old to use our website and services. By accessing our site, you confirm that you meet this requirement. You agree to use our website and services for lawful purposes only and not engage in any activities that violate applicable laws or regulations.

2. Product Information

We strive to provide accurate and up-to-date product information on our website. However, we cannot guarantee that all product descriptions, pricing, or availability are always accurate or error-free. In the event of any discrepancies, we reserve the right to correct errors, update information, or cancel orders as necessary.

3. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the intellectual property of Natural Lush and protected by copyright laws. You may not use, reproduce, or distribute any content without our prior written consent.

4. Payment and Shipping

Payment for orders placed on our website is processed securely through trusted payment gateways. We accept major credit cards, PayPal, Bitcoin and other payment methods as indicated.

Orders are typically shipped within 5 business days following cleared payment. However, shipping rates and delivery times vary depending on your location and selected shipping method. We aim to process and ship orders promptly, but delays may occur due to unforeseen circumstances.

5. Returns and Refunds:

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please contact us within 30 days of receiving your order to initiate a return or exchange. If 30 days have elapsed since your purchase, unfortunately, we cannot offer you a refund or exchange.

We do not offer exchanges for hygienic products or health products.

Eligibility for Return

To be eligible for a return, your non-health, non-cosmetic or non-hygienic product must be unused, in the same condition as received, and in its original packaging. Certain types of goods are exempt from being returned, such as health and personal care items.

Requirements for Return

To complete your return, we require a receipt or proof of purchase. Please refrain from sending your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the instance of missing parts for reasons not due to our error.

Refund Process

Once your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account, then contact your credit card company, and finally, your bank. If you’ve completed these steps and still haven’t received your refund, please reach out to us.

Sale Items

Regular-priced items may be refunded, but sale items cannot be refunded.

 

Shipping Returns

To return your product, please mail it to the address provided after contacting us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Consider using a trackable shipping service or purchasing shipping insurance for more expensive items, as we cannot guarantee receipt of returned items.

If you have any questions or concerns regarding refunds and returns, please do not hesitate to contact us. We are here to assist you.

6. Governing Law

These terms and conditions are governed by the laws of Texas Jurisdiction, without regard to its conflict of laws principles. Any disputes arising from or related to these terms shall be resolved exclusively in the courts of Texas Jurisdiction.

Thank you for shopping with us at Natural Lush! If you have any questions or concerns about our terms and conditions, please feel free to reach out to us. Happy shopping!

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